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customer service

customer serviceDELIVERY SERVICE

24 hour emergency service.
Free same day delivery and pick-up.
C.O.D. delivery of non-covered medical supplies/equipment

Trained and courteous delivery personnel:
all aspects of equipment operation and set-up.
universal precautions and safety management.

Service technicians:
Service and repair of equipment to patient's home.
Service area, 50 mile radius including the counties of: Auglaize, Butler, Champaign, Clark, Clinton, Darke, Fayette, Green, Hamilton, mercer, Miami, Montgomery, Preble and Warren.

SPECIALTY SERVICES

  • Direct billing to Medicare, Medicaid, and most insurance companies.
  • Showroom with complete line of products and equipment.
  • Private fitting room
  • Client Inservices:
  • Highly trained personnel willing to provide, free of charge, inservices to your staff covering the following topics:
    • Medicare/Medicaid guidelines
    • Adaptive aids and bathroom safety
    • Wheelchair products and seating assessments
    • Respiratory Therapy equipment
    • Restorative care

RESPIRATORY THERAPY EQUIPMENT

Our experienced staff of respiratory therapists and service technicians are available to set up, train and service respiratory therapy equipment and accessories. We are also available to provide inservice education classes.

Our state of the art respiratory therapy line includes: oxygen, aerosol therapy equipment, CPAP, BIPAP, suction equipment, etc. Please visit our showroom to view our asthma products including: compressors, Aerochamber and peak flowmeters.


 

BILLING SERVICES

No one wants to deal with the headache of medical billing. Our billing staff takes great pride in their knowledge and efficiency in handling all billing of Medicare and insurance for you. Should the need ever arise, we welcome you to call us and we'll answer any of your billing questions.

 


PATIENT INSTRUCTION, TRAINING AND SATISFACTION:

Our professional staff of home care service technicians ensure that patients and their caregivers are fully trained on the operation, safety, maintenance, and troubleshooting of equipment.

 

 


You are a valued client and your satisfaction is important to us. That's why we work with you to be sure you are happy with your equipment. If you have problems or questions, please call us at:

(937) 534-1080 or 1-800-543-1249
our 24 hour per day, 7 day a week telephone number.

 

 
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